Espai
Barcelona
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FAQ

  • ALREADY HAVE A RESERVATION
  • I WANT TO BOOK
  • ON PAYMENTS

If for some unexpected event, you need to change or cancel your reservation you must pay special attention to our general terms and conditions and in particular the paragraph related to changes or cancellations. If you continue to have any question, we are at your disposal with the following email reservas@espaibarcelona.com.

After your visit to our apartment, we will send you an email with a quality questionnaire in which you can make an assessment on various aspects such as cleaning, the attention and services received, price, etc. If your need more evaluation, we will contact you for further clarification. If in any case you do not receive this form, you can request it again via email.

All comments we receive, whether negative or positive, will be published with the intention that the website gives truthful and transparent information. Only those comments that use an offensive and threatening language or with the advertising purposes will be canceled. Our goal is that all the information provided on our website is accurate and transparent for our customers in order to be as well informed as possible when booking their apartment.

If for some reason you have not received the confirmation email, or you have lost it, you can ask us to send you a copy, to the same email address or a different one. You should ask for it by sending an email to reservas@espaibarcelona.com.

Espai Barcelona obeys the (European and Spanish) regulations on protection of data and services of the information society and electronic commerce. See our Privacy Policy.

It is really simple to use our search engine. All you need to do is selecting the category of apartment you want, or simply choose all categories. Secondly, you must enter the dates of your stay and the maximum number of people. This way a list of available apartments will appear. If you have flexible dates, you can choose them after locating the apartment or the category that you are interested in.

If you select all categories, all of our apartments in Barcelona will be showed to you. In this case, you can refine your search with filters you'll find on the left side of the screen. For example, number of bedrooms, amenities, neighborhoods or districts or even apartments close to a point of interest in the city.

Also, while watching the list of available apartments, you can include the dates or the number of people at the top of the list, modifying the list automatically. To make the list more intuitive, we have created an order selector in order to vary the order in which the apartments appear primarily by price.

And finally, in line with our intention to facilitate and make interaction with users more usable, we have added the possibility of selecting your apartments by the exact location. Therefore, on the top right of the list you can see two buttons to select how you want to see the available apartments. You can either choose to view the list of the apartments or with a map with their exact location in the city.

While watching the list of available apartments you can scroll through different pictures of the apartments by clicking on the triangle symbol that appears on the image. By clicking on the center of the image, you can have access to a section with full information of apartments consisting of: full description, detailed amenities, their location in the city map, brief description of the environment or neighborhood in which they are located, the particular rental conditions, an inventory detailing amenities (sheets, towels, soaps) which you will find on your arrival and a calendar with the availability of the apartments.

To know the exact price of an apartment, it is a must to enter the dates and the number of people staying in the apartment. You can provide us with this information from different parts on the web. The home page, which lists all available apartments or the extended factsheets of any apartments. Once you enter the dates and the number of people, our system will remember them for an easier navigation, and you can always change or modify them during the booking process.

The price of the apartments is provided in different ways, more or less detailed and in different places. You will see that, we have always highlighted the full amount of money should be paid, the deposit and the amount required to be paid to determine the booking of an apartment in a clear and concrete way. If you have any questions, you can always check with us by sending an e-mail to reservas@espaibarcelona.com.

When you are looking at the list of available apartments, a red star with % symbol in the upper left angle of some apartment images can draw your attention. This indicates that, the apartment has a discount. If you place the cursor on or above the total price, a small window with more information about the price appears. It indicates the amount of the discount.

To start the process of booking an apartment, you can do it either from the list of available apartments or from the section including the detailed information of the apartments. It is an essential requirement to enter the start and end dates of your stay, as well as the exact number of people who will be staying in Espai Barcelona. This way our system selects available apartments for you and you can choose in which one you want to stay.

If you enter the dates and the number of people, you will see the Booking button. By clicking on it, the booking process starts in the list of available apartments. Within the factsheet of each apartment, on the left side, below the price details, verification dates of availability or maximum number of people, you can also find Booking button. This button helps you to start the process.

In order to record your reservation in our system properly, it is important to pay particular attention to the form containing your personal details. Please note that you should enter your contact details correctly as in the e-mail you introduce to us, you will receive confirmation of your reservation. Furthermore, in this email you will receive all the necessary information you need to get to the apartment in Barcelona.
Our system confirms your on-line reservation at the same time you pay a small amount with your credit or debit card in advance. However, if you cannot complete the process correctly or you prefer to use another payment method, you should do it with the help of an assistant. In this case you receive your booking confirmation manually and during the working hours of company. In order to do this, you should fill out our contact form.

Infants from 0 to 2 years old can stay free and they are not considered as occupants. But, Children between 3 and 13 years old count as occupants. Our system allows you to specify separately the number of adults. Since, in some cases children will receive special attention.

When the site displays the list of all our apartments, you can easily narrow down your search with the help of options and filters you'll find on the left side of the screen. These filters are the number of bedrooms, amenities, district and apartments close to some points of interest in the city. Furthermore, while watching the list of available apartments, you can include dates and the number of people at the top of the list which will be modified automatically.

In order to facilitate the booking process and make our website more usable, we have added the possibility of selecting your apartment based on their exact location. Thus, two buttons appear at the top right of the list of apartments. So, you can choose how you want to see available apartments, by listing them or by their location on the map of Barcelona.

In Espai Barcelona, you can find several apartments in the same building or very close to each other. These groups of apartments allow you to accommodate large groups. For this reason, we have the following groups of apartments:

          - Parallel Group
          - Plaça Espanya Group
          - Fira de Barcelona Group

You can directly book the apartments you need one by one, according to their maximum or needed capacity. To do this enter the dates of your stay in Barcelona and choose one of our apartment complexes in the filter. It is important that you leave the number of people blank so that you can view all available apartments and group them based on their capacity.
This way, you can see the available apartment complexes based on the selected dates and their capacity. Select apartments that meet your needed capacity and select them one by one. You will receive a confirmation e-mail for each apartment booked. Please, make sure that the information matches your requirements and that the total number of people is equal to the total number of your group.
If you need us to help you manually in the process of your booking, you should send an e-mail to reservas@espaibarcelona.com, indicating the following data. We quickly respond to your request and will help you in the reservation process within the working hours of the company.
         - The total number of people in your Group.
         - The start day of your stay.
         - The final day of your stay.
         - Some clarifications or restrictions needed to be considered.

The factsheets of all apartments are very comprehensive and we think they have all the information you need. However, we also understand that you might have doubts or questions about them. If you need any clarification on the characteristics of an apartment, you can contact us by e-mail to info@espaibarcelona.com or fill out the contact form on our website.

The delivery of keys is always at the same apartment you booked so it is more comfortable for you. You can find the exact location of the apartment in the confirmation email you receive after completing your reservation. In the same email you will receive the phone number of the person responsible for check-in. This person will be responsible for delivering the keys to the apartment and will be at your disposal for any other questions you may have. A telephone number is also available 24 hours a day. If it is not an emergency we ask you to use it during working hours.

All our apartments are delivered on the first day with the sets of sheets and towels according to indicated number of people. If you need to change the sheets or towels, you can request it before or at the time of check-in. The extra supply of sheets or towels can have a special charge. If you have any question, write to info@espaibarcelona.com

Our apartments are usually located near a public garage. Some of them have special agreement with our company so that our customers can use them with a lower price. Consult us about it via the email you can find in your reservation i.e. reservas@espaibarcelona.com.

If you do not find any apartment available or you cannot book the apartment that you like, it is possible that they are not available for those dates and that number of people. But it can also be due to other reasons. The most common reasons are the following:

It is possible that number of days that you've selected is less than the stipulated minimum stay. It may also occur the other way round. if you select a large period of time, there may be no apartment available for all the days that you want. If this happens, you can repeat the search by entering a smaller number of days. You may also find another apartment, which you can combine with the originally selected apartment, in order to cover every day you'll be in Barcelona.

It is also possible that the number of people exceeds the capacity of an apartment. In this case you should also repeat the search with a smaller number of people and this way you may find several nearby apartments and your group also can be housed in different apartments. You can directly check our apartment complexes in the dropdown menu on the left.


The delivery of the keys is at the apartment you already booked. The exact location of the apartment can be found in the confirmation e-mail. In this email you will find the name, the telephone number and the email of the person responsible for check-in. This person will be at your disposal for any questions you may have during your stay in Barcelona.

At the time of check-in, we will do a full welcome guidance with you, verifying the apartment condition and its amenities. After this brief check of the apartment, we will look over the details of your booking; we will sign the contract and give you the keys. At this point you have to pay us the full amount of the reservation, the deposit and also deliver photocopies of identity cards of all occupants. Deliver the exact amount and accelerate the process!

Yes! Once the amount needed to confirm your booking paid, you will receive a confirmation e-mail. This e-mail details dates of your stay, the selected apartment and its address as well as the total amount of your stay.

If you have any questions regarding this issue, please contact us at reservas@espaibarcelona.com.

We constantly review our apartments and our website in order to ensure that the information displayed as the amenities of the apartments meet the expectations of all our customers. If you still find any defect or incident to reach the apartment, or you think the apartment does not offer what you saw on our website, you should notify us in writing via e-mail at info@espaibarcelona.com maximum within 24 hours after check-in. This way we can make an appropriate check and take effective action.

Any other type of claim that is not directly related to the booked apartment like the ones related to the district will not be accepted by Espai Barcelona.


If due to any unexpected event you need to change or cancel your booking, you should pay special attention to our general terms and conditions, especially in the section related to changes or cancellations. If you have any questions, we are available via following email reservas@espaibarcelona.com.

Once you paid the needed amount of money for confirming your booking, you will receive a confirmation email with an attachment. This file is your receipt.

If you do not receive the invoice or have any problem with this regard, please let us know via e-mail at reservas@espaibarcelona.com We will resend the invoice to the same email address or the new one you specify.


Upon check-in, you will pay for your stay. It can be done by credit card or cash. If you wish to pay with credit card, you have to inform it previously, so that the responsible person for check-in will be able to go to the one of POS (Point of sale) terminals. We recommend that you consult it with us several days prior to your arrival by e-mail at reservas@espaibarcelona.com

If you prefer, you can make this payment in advance by bank transfer. To do so, request our bank details as early as you can. Remember that the transfer takes a few days to become effective, and we check that the transferred amount is in our account before doing the check-in.

The booking fee is the deposit that you will pay to reserve your booking through the Espai Barcelona website. With this payment, the apartment is booked for those dates and your reservation is guaranteed. You can pay either with credit card or by bank transfer.

Upon check-in you should pay the rental fee based on the established conditions of the booked apartment. Payment terms are specified in the description of each apartment. The total fee is the sum of reserve and rental amounts.

IF you decide to do any of the payments by bank transfer, your reservation will be guaranteed only after we checked that the money is in our account. These payments are non-refundable, as it is indicated in our changes or cancellations policy.

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The deposit will be paid upon check-in and is refundable upon your departure from the apartment. Refund of the deposit will be in the same way it was received. For any clarification you can send us an e-mail to reservas@espaibarcelona.com.

Please specify how many years it might take for the following factors that hinder access to disappear, to be avoided or to be solved.


Yes, the cleaning fee of the apartment will be shown to you in details at the time of booking and is always included in the total fee. This cleaning is mandatory.

In Espai Barcelona, at the time of check-out, the apartments should be returned clean, tidy, and without any garbage or leftovers (food scraps) inside the apartment. In cases of extreme dirt and garbage left inside the apartment, we reserve the right to make a deduction from the deposit.

The prepayment is made by credit card or through a secure connection to the server of our bank. In the case of Failure to complete the transaction or in the case that you prefer another payment method, you can do your booking with the help of our operators. This way we will provide you instructions to make your reservation by bank transfer.


While booking your apartment, you have to pay a small fee in order to guarantee it. This amount is shown with the text Pay now and will be deducted from the total price of your booking. Its function is simply to secure your booking, if you do not pay, you cannot reserve your apartment.

Once you complete the booking form and accept the general conditions, the system connects you with our bank which is responsible for all security controls. This way you can be absolutely sure that your card details are entered in a secure and verified medium.
Do not forget to check that you are in a secure page before entering your credit card details. This URL must begin with https://. In a URL the 's' at the end indicates that the page is secure.


You will only have to pay the tax on stay in tourist establishments of the Generalitat de Catalunya. This fee is payable per person and night. The exact amount will be detailed in the confirmation e-mail of your booking.


All prices on our website are displayed in Euro, and any payment has to be made only in that currency. You can do the payment without any problem with a credit card associated to an account which operates in other currencies as well. In this case your bank will apply the current exchange rate at the time you do the payment.